Effective Date: 20/07/2026
Last Updated: 31/07/2026
At MobiGrit, a brand operated under Pradu Enterprise, customer satisfaction is our priority. We strive to deliver quality mobile accessories that meet your expectations. This Return, Refund & Replacement Policy explains the conditions under which products purchased through www.mobigrit.in may be returned, replaced, or refunded.
By placing an order on our website, you agree to the terms outlined in this policy.
Eligibility for Returns
Products may be eligible for return or replacement only if they satisfy all of the following conditions:
- The return request is submitted within 7 days from the date of delivery.
- The product received is damaged, defective, incorrect, or incomplete.
- The product is returned in its original condition with all accessories, manuals, labels, tags, invoices, and original packaging.
- The product has not been used, altered, installed, or physically damaged due to misuse or improper handling.
MobiGrit reserves the right to inspect every returned product before approving a replacement or refund.
Products Not Eligible for Return
For hygiene, product integrity, and quality assurance reasons, the following products are generally not eligible for return or refund unless they are received damaged, defective, or incorrect:
- Tempered Glass Screen Protectors after installation or attempted installation.
- Mobile Covers showing signs of use.
- Charging Cables, Chargers, Earphones, or Audio Accessories that have been opened, used, or damaged by improper handling.
- Power Banks that have been physically damaged, modified, or misused.
- Products damaged due to water exposure, impact, accidental drops, improper installation, or unauthorized repair.
- Clearance sale, promotional, or final sale products unless otherwise specified.
- Gift cards or digital products, if offered.
Returns requested because of incorrect model selection or compatibility issues after purchase may not be accepted. Customers are advised to carefully verify product compatibility before placing an order.
Damaged, Defective or Wrong Products
If you receive a product that is damaged during transit, defective upon arrival, or different from what you ordered, please notify us within 24 hours of delivery.
To help us investigate your request, you may be required to provide:
- Your order number.
- Clear photographs of the outer package.
- Photographs of the shipping label.
- Photographs or videos showing the product and the issue.
- Any other information reasonably requested by our support team.
Failure to report such issues within the specified timeframe may affect your eligibility for a replacement or refund.
Return Request Process
To initiate a return or replacement request, please contact our customer support team by email at support@mobigrit.in with your order details and a description of the issue.
Once your request is reviewed, we will inform you whether the return has been approved and provide further instructions. Products should not be returned without prior authorization from MobiGrit, as unauthorized returns may not be accepted.
Where applicable, MobiGrit may arrange reverse pickup through our logistics partners. In locations where reverse pickup is unavailable, customers may be requested to ship the product to our designated return address. Eligible shipping costs may be reimbursed after verification.
Inspection and Approval
All returned products undergo a quality inspection upon receipt.
If the returned product satisfies the conditions of this policy, MobiGrit may, at its sole discretion:
- replace the product with the same or an equivalent product;
- issue a full refund, partial refund or
- provide store credit where mutually agreed.
If inspection reveals that the product does not meet the return eligibility criteria, the return request may be rejected, and the product may be shipped back to the customer.
Final Decision
All requests for returns, refunds, replacements, exchanges, warranty claims, or any other post-purchase resolution shall be reviewed on a case-by-case basis by MobiGrit.
After evaluating the information and evidence provided by the customer, including photographs, videos, inspection reports, courier findings, product condition, and any other relevant documentation, MobiGrit reserves the sole and final right to determine whether a request qualifies for a return, refund, replacement, exchange, repair, partial refund, store credit, or rejection, subject to applicable laws.
Our decision will be based on the circumstances of each case, the condition of the product, compliance with this Policy, and any applicable manufacturer guidelines. Customers agree to cooperate during the verification process by providing complete and accurate information when requested.
Nothing contained in this clause shall limit or restrict any statutory rights available to consumers under applicable laws of India.
Refund Process
Approved refunds will be initiated after successful inspection of the returned product.
Refunds will normally be processed within 5–7 business days from the date of approval. Depending on your bank, payment gateway, credit card issuer, or UPI provider, it may take additional time for the refunded amount to reflect in your account.
Refunds will generally be issued through the same payment method used for the original transaction unless otherwise required by applicable law.
Shipping charges, Cash on Delivery charges, convenience fees, gift wrapping charges, or similar service charges are generally non-refundable unless the refund results from an error on the part of MobiGrit.
Order Cancellation
Customers may request cancellation of an order before it has been packed or dispatched.
Once an order has been shipped, it cannot normally be cancelled and will instead be governed by this Return, Refund & Replacement Policy.
MobiGrit reserves the right to cancel any order at its discretion in circumstances including but not limited to:
- pricing errors;
- stock unavailability;
- suspected fraudulent transactions;
- payment verification failure;
- incorrect customer information; or
- circumstances beyond our reasonable control.
Where payment has already been received for a cancelled order, a full refund will be initiated.
Exchanges
Where a replacement product is available, MobiGrit may offer a replacement instead of a refund.
Exchange requests are subject to product availability and successful verification of the returned item.
If the requested replacement product is unavailable, MobiGrit may provide a refund or an alternative product of similar value after obtaining the customer’s consent.
Manufacturer Warranty
Certain products sold on MobiGrit may include a manufacturer’s warranty.
Where applicable, warranty claims shall be governed exclusively by the terms and conditions of the respective manufacturer.
MobiGrit does not provide any additional warranty unless explicitly stated on the product page.
Damage caused by misuse, accidents, liquid exposure, improper installation, unauthorized repair, voltage fluctuations, or normal wear and tear is not covered under warranty.
Abuse of Return Policy
To ensure fairness to all customers, MobiGrit reserves the right to reject return, refund, or replacement requests where we reasonably believe there has been:
- repeated misuse of the return process;
- fraudulent claims;
- return of a different product;
- tampering with serial numbers or packaging;
- intentional damage;
- excessive return behaviour; or
- violation of our Terms of Service.
Such actions may also result in suspension of customer accounts and refusal of future orders.
MobiGrit reserves the right to reject any return, refund, replacement, or exchange request where the customer fails to provide sufficient evidence to support the claim, refuses to cooperate during the verification process, submits false or misleading information, or where the claim is found to be inconsistent with this Policy. The decision of MobiGrit regarding such requests shall be final, fair, and made in accordance with applicable laws.
Consumer Rights
Nothing contained in this policy limits any statutory rights available to consumers under the applicable laws of India, including the Consumer Protection Act, 2019 and other applicable consumer protection legislation.
Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.
MobiGrit
A Brand of Pradu Enterprise
Website: https://www.mobigrit.in
Email: support@mobigrit.in, mobigrit@gmail.com
Customer Support: +91-7982785607
Business Hours:
Monday to Saturday: 10:00 AM – 7:00 PM (IST)
We are committed to resolving all genuine customer concerns fairly, transparently, and as quickly as possible.