Effective Date: 20/07/2026
Last Updated: 31/07/2026
Thank you for shopping with MobiGrit, a brand operated under Pradu Enterprise. We are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through www.mobigrit.in.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Shipping Coverage
MobiGrit currently ships products across most serviceable locations within India through trusted courier and logistics partners.
At present, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.
Order Processing
Orders are processed only after successful payment confirmation and verification.
Under normal business operations, orders are processed within 1–2 business days after they are placed. Orders received on Sundays or public holidays will be processed on the next working day.
In certain situations, including high order volumes, stock verification, payment verification, adverse weather conditions, natural disasters, or unforeseen operational issues, order processing may take additional time. Customers will be informed whenever significant delays are anticipated.
Estimated Delivery Time
Delivery timelines depend on the customer’s location and the courier serviceability of the destination.
Estimated delivery timelines are generally as follows:
Metro Cities: 2–3 Business Days
Tier 2 & Tier 3 Cities: 3–5 Business Days
Remote & Rural Locations: 5–8 Business Days
These timelines are estimates only and are not guaranteed. Actual delivery may vary due to courier operations, transportation delays, weather conditions, government restrictions, festivals, strikes, or other circumstances beyond our reasonable control.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during the checkout process before payment is completed.
From time to time, MobiGrit may offer free shipping promotions based on minimum order value, selected products, or promotional campaigns. Such offers are valid only during the specified promotional period and may be modified or withdrawn without prior notice.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email and/or SMS containing your shipment tracking details, subject to availability from the courier partner.
Customers may track their shipment using the tracking link provided in the dispatch confirmation.
If you do not receive tracking information within the expected processing period, please contact our customer support team for assistance.
Delivery Attempts
Our courier partners generally make multiple delivery attempts before returning a shipment to us.
Customers are requested to ensure that someone is available at the delivery address to receive the package. Failure to accept delivery after repeated attempts may result in the shipment being returned to MobiGrit.
Additional shipping charges may apply for re-dispatch of returned shipments resulting from incorrect addresses, customer unavailability, or refusal to accept delivery.
Incorrect Shipping Information
Customers are responsible for providing complete, accurate, and up-to-date shipping information while placing an order.
MobiGrit shall not be responsible for delivery delays, failed deliveries, additional shipping charges, or loss of shipments resulting from incorrect or incomplete addresses, incorrect PIN codes, inaccurate contact numbers, or other incorrect customer information.
If you notice an error in your shipping details, please contact us immediately. Address modifications can only be accommodated before the order has been dispatched.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, certain delays may occur due to circumstances beyond our control, including but not limited to:
Severe weather conditions
Natural disasters
Public holidays and festivals
Government restrictions
Transportation disruptions
Courier operational delays
Remote area service limitations
Force majeure events
MobiGrit shall not be held liable for delays arising from such circumstances; however, we will make reasonable efforts to assist customers in tracking and resolving shipment issues.
Damaged, Tampered or Missing Packages
Customers are requested to inspect the package carefully at the time of delivery.
If the package appears to be damaged, tampered with, or opened before delivery, customers should refuse delivery wherever possible or immediately notify our customer support team.
If any product is received damaged, defective, or with missing items, customers must report the issue within 24 hours of delivery by providing clear photographs of:
The outer shipping package
The shipping label
The product received
The issue observed
Requests received beyond the specified reporting period may not be eligible for resolution.
Undeliverable Shipments
Orders may be returned to MobiGrit if delivery cannot be completed due to reasons including:
Incorrect delivery address
Incorrect contact details
Customer unavailable after repeated delivery attempts
Refusal to accept delivery
Failure to complete required verification
Returned orders may be cancelled or re-dispatched at MobiGrit’s discretion. Any applicable additional shipping charges shall be communicated to the customer before re-shipment.
Risk of Loss
Ownership and risk of loss for products pass to the customer upon successful delivery of the shipment to the delivery address provided during checkout.
Customers are responsible for ensuring the safety and security of the delivered package after delivery has been completed.
Multiple Shipments
Where an order contains multiple products, MobiGrit reserves the right to dispatch products separately depending on stock availability, warehouse location, or operational requirements.
Customers will not incur additional shipping charges for split shipments unless otherwise communicated.
Contact Us
If you have any questions regarding shipping, order tracking, or delivery, please contact us.
MobiGrit
A Brand of Pradu Enterprise
Website: https://www.mobigrit.in
Email: support@mobigrit.in, mobigrit@gmail.com
WhatsApp Support: +91-7982785607
Business Hours:
Monday to Saturday: 10:00 AM – 7:00 PM (IST)
We appreciate your trust in MobiGrit and remain committed to delivering your orders efficiently and securely across India.